Quality Improvement

Description:

Community Living Kingston has a quality improvement process in place throughout the organization.  The quality improvement process is guided by the organization's committment to its accreditation through CARF.  Community Living Kingston received it's initial CARF accreditation in 2007. 

Click here to read the report from Community Living Kingston's 2007 survey.

As part of the organization's quality improvement system, Community Living Kingston develops a comprehensive Annual Management Report each year.  This report includes the organization's Strategic Plan, Risk Management Plan, Technology Plan and Accessibility Plan.  It also includes the results to all of the organization's satisfaction surveys and details all of the agency's performance indicators.

 Click here to read the 2010 Annual Management Report.

The organization is committed to providing stakeholders with regular quality improvement updates.

Click here to read an update for June 2009.

Click here to read an update for November 2009.

The organization welcomes feedback from persons served, and attempts to solicit formal feedback at least annually.

Click here to see satisfaction survey results from 2010.