Description
Community Living Kingston and District has a quality improvement process in place throughout the organization. The quality improvement process is guided by the organization's commitment to its accreditation through CARF. Community Living Kingston received its initial CARF accreditation in 2007. Successful three-year accreditations, the maximum level available, were awarded in 2010, 2013, 2016 and 2019.


Click here to read the report from Community Living Kingston and District's 2019 survey.

Quality Improvement Report
Community Living Kingston and District develops this comprehensive report each year as part of the organization's quality improvement system. This report includes the organization's Strategic Plan, Risk Management Plan, Technology Plan and Accessibility Plan. It also includes the results to all of the organization's satisfaction surveys and details all of the agency's performance indicators.

Click here to read the 2019 Quality Improvement Report
Click here to read the 2018 Quality Improvement Report

The Outcomes Report Card contains much of the same information about our quality improvement activities as the Annual Management Report, but in a simpler format.

Click here to read the 2019 Outcomes Report Card
Click here to read the 2018 Outcomes Report Card 

Quality Assurance Measures (QAM) Compliance
Click here to read the 2017 Compliance letter
Click here to read the 2017 Compliance report

The organization welcomes feedback from persons served, and attempts to solicit formal feedback at least annually.

Do you need information in a different format? Community Living Kingston and District can provide any program information in large-print or plain-language formats upon request.


For more information, please contact: jeffrey.harrison@clkingston.ca